Property Description
CHAIN DID NOT DEFINE KEYWORD ***TRAVEL AGENT EMPLOYEE DISCOUNTS*** MANY PROPERTIES OFFER TRAVEL AGENTS STAYING AT THE PROPERTY DISCOUNTED INDUSTRY RATES. PLEASE SEE INDIVIDUAL PROPERTY FOR RATES-AVAILABILITY- AND ELIGIBILITY. DISCOUNTS ARE BASED ON SPACE AVAILABILITY. -The Property meets U.S.Government Fire and Safety Standards Room Safety and Security - Audible Smoke Detectors Smoke Detectors Sprinklers Visual Alarms For Hearing Impaired Property Safety and Security - Alarms Have Strobe Lights Audible Alarms in Public Areas Audible Smoke Alarms in Hallways Electronic Room Key System Smoke Detectors In Hallways Smoke Detectors In Public Areas Sprinklers In Hallways Sprinklers In Public Areas Visual Alarms For Hearing Impaired in Hallways Visual Alarms For Hearing Impaired in Public Areas Well-Lit Parking Area(s) Safety and Security Text - FEMA ID AZ0141 CHAIN/PROPERTY INDEX . --------------------------------------------------------- USE THE FOLLOWING KEYWORD AT CHAIN LEVEL TO OBTAIN FURTHER INFORMATION. . . CORPORATE ADDRESS -- |HODPK/ADDR BROCHURES -- |HODPK/BROC DIRECTORY -- |HODPK/DIRE GOVERNMENT RATES -- |HODPK/GOVT GENERAL INFORMATION -- |HODPK/INFO MULTILEVEL RATES -- |HODPK/MULT OTHER -- |HODPK/OTHR GENERAL POLICIES -- |HODPK/PLCY USE THE FOLLOWING KEYWORD AT PROPERTY LEVEL TO OBTAIN FURTHER INFORMATION. . . STREET ADDRESS -- HOD/ADDR AWARDS -- AWAR BOOKING GUIDELINES -- BOOK CANCELLATION POLICY -- CANC COMMISSION -- COMM CONTACTS -- CONT CONVENTION FACILITY -- CONV CORPORATE RATES -- CORP CREDIT CARD POLICIES -- CRED HOTEL DESCRIPTION -- DESC DINING POSSIBILITIES -- DINE DIRECTIONS TO HOTEL -- DIRS DEPOSIT POLICY -- DPST EVENTS -- EVEN FAMILY PLAN -- FAMI FREQUENT TRAVELER -- FREQ GOVERNMENT -- GOVT GROUP INFO -- GRPS GUARANTEE POLICY -- GUAR CUSTOMER SERVICE -- HELP INDEX -- INDX MAILING ADDRESS -- MAIL MEAL PLANS AVAILABLE -- MEAL MULTILEVEL RATES -- MULT OTHER -- OTHR PARKING FACILITIES -- PARK PACKAGES -- PKGS* PKGU* PKG1* PKG2* PKG3* POLICIES OF HOTEL -- PLCY PREPAYMENT POLICY -- PREP PROMOTIONAL INFO -- * PRO1 TO PRO9 RECREATION -- RECR ROOM/UNIT TYPES -- ROOM SENIOR TRAVELERS -- SENR SERVICES AVAILABLE -- SERV TAX INFORMATION -- TAXS FLYDRIVE/TOUR PKGS -- TOUR AREA TRANSPORTATION -- TRAN TRAVEL INDUSTRY INFO -- TRVL ** END OF INDX ** CUSTOMER SERVICE ***.***.***.***.***.***.***.***.***.***.***.***.***.***.***.***. ***WE WANT TO ASSIST YOU*** ***.***.***.***.***.***.***.***.***.***.***.***.***.***.***.***. LET US KNOW IF YOU HAVE QUESTIONS REGARDING: -A MISSING CONFIRMATION NUMBER -A REJECT MESSAGE -THE RATE CONFIRMED -HOTEL FACILITIES/AMENITIES -FORMATS IF YOU WOULD LIKE TO SPEAK WITH DISTRIBUTION SERVICES DEPARTMENT AND ARE CALLING FROM THE U.S. CANADA OR MEXICO PLEASE CONTACT A SPECIALIST AT: TOLL FREE: 1-800-333-3333: ASK FOR GDS DEPT. TELEPHONE: 1-402-501-6100 FAX NUMBER: 1-402-501-5090 IF YOU ARE CALLING FROM OUTSIDE THE U.S. CANADA OR MEXICO PLEASE CALL: BELGIUM 0800 99158 FINLAND 0800 114 793 FRANCE 0800 918 271 GERMANY 0800 2000129 HUNGARY 06800 15430 ISRAEL 1800 944 1348 ITALY 800 785173 NETHERLANDS 0800 487 6215 NORWAY 800 12537 SOUTH AFRICA 00800 990 965 SPAIN 900 968972 SWEDEN 0200 285624 SWITZERLAND 0800 563 288 UK 0800 1696128 AUSTRALIA 1800 991 300 INDONESIA 001 803 61 460 JAPAN 0034 800 400 290 MALAYSIA 1800 80 5728 NEW ZEALAND 0800 170 030 SINGAPORE 800 6161 823 THAILAND 001 80061 1 2823 **************************************************************** LOOK TO BOOK * LOOK TO BOOK * LOOK TO BOOK * LOOK TO BOOK **************************************************************** ----------------------- LOOK TO BOOK QUESTIONS: ----------------------- IF YOU HAVE QUESTIONS REGARDING YOUR LOOK TO BOOK FORMAT -POINTS -ETC...PLEASE CONTACT OUR LOOK TO BOOK DEPARTMENT AT: TOLL FREE: 1-800-333-5600 OPTION 4 TELEPHONE: 1-402-501-6100 EXT. 2033 FAX NUMBER: 1-402-501-5090 NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** GROUP INFORMATION **************************************************************** WHEN REQUESTING 10 OR MORE ROOMS FOR THE SAME HOTEL YOU NEED TO CALL USING THE FOLLOWING DIRECT OR TOLL FREE LINES AND ASK FOR OUR GROUP SALES DEPARTMENT- FOR TOLL FREE LINES PLEASE SEE HELP PAGE BOOKINGS FOR 10 OR MORE ROOMS FOR THE SAME HOTEL DURING THE SIMILAR TIME PERIODS WILL NOT BE ACCEPTED VIA YOUR GDS SYSTEM. THE HOTEL RESERVES THE RIGHT TO CONFIRM CANCEL OR CHANGE THE RATE ON ALL RESERVATIONS FOR 10 ROOMS OR MORE BOOKED VIA THE GDS SYSTEM. Family Plan Available - Dogs and Cats Allowed - Maximum Weight is 35lbs. Subject to state laws, guests traveling with small pets (up to 30 lbs) will be welcome at all properties. Pets must never be left unattended. The pet owner will be responsible for any damage caused by their pet. Guide dogs are always accepted. A Deposit Amount of $150 is applied per room per stay. */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/* */*/*/*/*GOLDPOINTS REWARD NETWORK*/*/*/*/* 1-800-508-9000 www.goldpoints.com */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/* ******************************************************* FOR RESIDENTS OF NORTH, CENTRAL AND SOUTH AMERICA ONLY MEMBERS CAN EARN GOLD POINTS BY STAYING AT RADISSON HOTELS IN NORTH, CENTRAL & SOUTH AMERICA, AND RADISSON SAS AND EDWARDIAN HOTELS IN EMEA; PARK PLAZA, COUNTRY INNS & SUITES AND PARK INN HOTELS IN N.A. ENROLLMENT: ENROLL AT ANY PARTICIPATING HOTEL OR ONLINE ON ANY OF THE BRAND WEB SITES. */*/*/*EARNING GOLD POINTS*/*/*/* RADISSON 1,000 POINTS PER NIGHT COUNTRY 10 POINTS PER $1 PARK INN 10 POINTS PER $1 PARK PLAZA 10 POINTS PER $1 IN ADDITION, YOU CAN EARN GOLD POINTS FROM A NETWORK OF PARTNERS AT THOUSANDS OF LOCATIONS IN NORTH AMERICA. REDEMPTION: REDEEM WITHIN OUR PARTNER NETWORK FOR GREAT AWARDS LIKE HOTEL STAYS, DINING CERTIFICATES AND CRUISES. BOOK RADISSON FREE NIGHTS ONLINE AT www.radisson.com USING PROMOTIONAL CODE 'redeemgp' OR CALL RESERVATIONS TO BOOK ANY BRAND FOR FREE NIGHTS. MEMBERSHIP TIERS: BASE - ANY RESIDENT OF THE AMERICAS QUALIFIES ELITE - EARN 30,000 base GOLD POINTS IN A CALENDAR YEAR AT ANY COMBINATION OF CARLSON HOTELS ON A CARLSON HOTEL BRAND CARD. MEMBER SUPPORT: YOU CAN CONTACT THE GOLD POINTS REWARD NETWORK CONTACT CENTER THROUGH www.goldpoints.com USING CONTACT GOLD POINTS OR CALL 1-800-508-9000 OR FAX TO 763-212-5747. ELITE MEMBERS ONLY CAN CALL ELITE MEMBER SERVICES AT 1-800-613-3333. GOLD POINTS REWARD CONTACT CENTER P.O. BOX 59159 MINNEAPOLIS, MN 55459-8270 ************************************************** */*/*/***GOLDPOINTS by REZIDOR SAS***/*/*/* FOR REDEMPTION REFER TO: www.rzgp.com ********************************************* FOR RESIDENTS OF EUROPE, AFRICA AND THE MIDDLE EAST ONLY AT THIS POINT, MEMBERS CAN ONLY EARN GOLD POINTS BY STAYING AT RADISSON SAS AND PARK INN PROPERTIES IN EMEA. ENROLLMENT: ENROLL AT ANY PARTICIPATING HOTEL OR ONLINE AT www.rzgp.com MEMBERS WHO ENROLL AT A HOTEL STILL NEED TO ACTIVATE THEIR ENROLLMENT ONLINE AT www.rzgp.com AFTER RECEIVING A PASSWORD BY EMAIL. */*/*/*/*EARNING GOLD POINTS*/*/*/*/* RADISSON SAS 20 PTS PER EURO PARK INN 10 PTS PER EURO REDEMPTION: REDEEM FOR FREE NIGHTS AT RADISSON SAS AND PARK INN HOTEL IN EMEA. YOU MUST RESERVE YOU FREE NIGHT(S) THROUGH www.rzgp.com POINTS WILL BE DEDUCTED AFTER CHECK-IN. MEMBERSHIP TIERS: BLUE - ANY RESIDENT OF EMEA QUALIFIES SILVER - SPEND 2,000 EURO PER YEAR OR 15 NIGHTS PER YEAR GOLD - SPEND 4,750 EURO PER YEAR OR 35 NIGHTS PER YEAR MEMBER SUPPORT: YOU CAN REVIEW POINT TRANSACTIONS, BALANCE AND PROGRAM INFORMATION, OR TO UPDATE YOUR PROFILE OR RESERVE A FREE NIGHT VISIT www.rzgp.com TO CONTACT GOLD POINTS BY REZIDOR SAS EMAIL customerservice@rzgp.com GOLD & SILVER MEMBERS ONLY CAN CALL REZIDOR SAS ELITE CONTACT CENTER AT 44 (0) 208 253 5107. *************************** WE CANNOT BOOK REDEMPTIONS FOR GOLD POINTS BY REZIDOR SAS MEMBERS, SO IF A MEMBER ASKS FOR A FREE NIGHT USING GOLD POINTS, DIRECT THEM TO www.rzgp.com **************************************** **************************************************************** **************************************************************** C O R P O R A T E R A T E P O L I C Y **************************************************************** **************************************************************** MOST OF OUR PROPERTIES OFFER CORPORATE RATES. THESE RATES ARE SUBJECT TO AVAILABILITY AT EACH OF OUR PARTICIPATING PROPERTIES. THE CORPORATE RATE IS COMMISSIONABLE AND AVAILABLE TO ANYONE TRAVELING ON BUSINESS NOT ATTENDING A GROUP OR CONVENTION. PLEASE SEE THE AVAILABLE CORPORATE RATES IN YOUR AVAILABILITY DISPLAY. IF YOU HAVE QUESTIONS PLEASE SEE OUR HELP PAGE FOR ASSISTANCE. *NEGOTIATED RATES* IF YOU HAVE A NEGOTIATED RATE PLEASE BE SURE TO USE YOUR RATE ACCESS CODE QUALIFIER WHEN BOOKING A HOTEL AT YOUR PREFERRED RATE. --YOUR BOOKING MESSAGES ARE PROCESSED 7 DAYS A WEEK --MAXIMUM OF 4 ROOMS BOOKED IN A SEGMENT OF YOUR RECORD IS ALLOWED --LOOK FOR CONFIRMATION NUMBERS IN YOUR RECORD IN ORDER TO BE ASSURED YOUR RESERVATIONS HAVE BEEN CONFIRMED --WHEN YOU DO NOT RECEIVE A CONFIRMATION NUMBER YOUR RESERVATION IS NOT CONFIRMED. YOU -MUST- THEN CONTACT US AT 1-800-777-7800 AND ASK FOR THE GDS DEPARTMENT OR YOU MAY CALL DIRECT BY DIALING 402-501-6100 --NOTIFICATION OF A MISSING CONFIRMATION NUMBER MUST BE DONE WITHIN 24 HOURS OF THE ORIGINAL BOOKING. WE CAN -NOT- GUARANTEE THAT A HOTEL WILL ACCEPT A RESERVATION AFTER 24 HOURS ESPECIALLY IF THE HOTEL HAS SINCE SOLD OUT --IT IS THE TRAVEL AGENTS RESPONSIBILITY TO CHECK THE GUARANTEE/ DEPOSIT AND CANCELLATION/REFUND POLICY OF THE INDIVIDUAL HOTEL PRIOR TO MAKING A RESERVATION --A RESERVATION BOOKED WITH TWO OR MORE ROOMS IN A SEGMENT WILL ALWAYS BE BOOKED UNDER THE FIRST NAME ON THE RECORD --BOOKINGS FOR 10 OR MORE ROOMS FOR THE SAME HOTEL, DURING SAME TIME PERIODS WILL NOT BE ACCEPTED VIS GDS SYSTEM. PLEASE CONTACT US BY CALIING: 1-800-333-3333 AND ASK FOR GROUP SALES DEPARTMENT. --WHEN BOOKING A RESERVATION THAT FALLS DURING MULTIPLE RATE SEASON - THE RATE YOU SEE WILL BE THE HIGHEST RATE DURING THE STAY. THE RATE MAY BE LOWER SOME OF THE DAYS. IT IS YOUR RESPONISBILITY TO BE AWARE OF THE RATE FOR EACH NIGHT OF THE STAY --WHEN MAKING A RESERVATION FOR A STAY THAT EXCEEDS 14 DAYS YOU NEED TO BOOK 2 SEPARATE SEGMENTS IN YOUR RECORD THAT DO NOT EXCEED 14 NIGHT INCREMENTS. PLEASE ENTER IN YOUR SI- FIELD THAT THE RESERVATIONS ARE A CONTINUING RESERVATION ***COMMISSION POLICY*** COMMISSIONABLE RATES EXCLUDE TAXES & VAT WHEN APPLICABLE ----------------------- -PREFERRED CORPORATE RATE / PCR / WHICH ARE NEGOTIATED CORPORATE TRAVEL RATES UNLESS OTHERWISE SPECIFIED -RACK RATES -GOVERNMENT RATES -SPECIAL PROMOTIONAL RATES UNLESS OTHERWISE SPECIFIED -WHEN CALCULATING COMMISSIONABLE RATES EXCLUDE TAX & VAT RATES THAT ARE NON-COMMISSIONABLE ------------------------------------ -TRAVEL AGENT FAM RATES OR ANY TRAVEL AGENT DISCOUNTED RATES -FIFTY PERCENT PROMOTIONAL DISCOUNT RATES -GROUP RATES / VARIES BY NEGOTIATION/ 10 PERCENT COMMISSION IS OFFERED ON ALL COMMISSIONABLE RATES COMMISSION ON PACKAGES IS BASED UPON THE TOTAL PACKAGE RATE IF YOU HAVE AN INQUIRY REGARDING PAST DUE COMMISSION PLEASE READ THE FOLLOWING: *****IF YOU ARE A PEGASUS MEMBER***** IN NORTH, SOUTH, LATIN AMERICA AND THE CARIBBEAN CALL: 1-800-422-1212 IN EUROPE AND ENGLAND CALL: 44.208.4904809 IN ASIA/PACIFIC CALL: 65.260.9459 SEND YOUR REQUEST BY MAIL TO THE FOLLOWING ADDRESS. PEGASUS SOLUTIONS INC ATTN- CUSTOMER SERVICE CAMPBELL CENTRE I 8350 NORHT CENTRAL EXPRESSWAY SUITE 1900 DALLAS TX 75206 FAX YOUR INQUIRY TO 214-526-5583 E-MAIL YOUR INQUIRY TO COMMISSIONRESEARCH@PEGS.COM PLEASE NOTE THAT COMMISSION INQUIRIES CAN ONLY BE RESEARCHED FOR UP TO ONE YEAR AFTER THE DATE OF DEPARTURE. *****IF YOU ARE A NPC MEMBER***** US OR CANADA CONTACT CUSTOMER SERVICE AT: 1.800.777.7800 EUROPE CONTACT OUR DUBLIN OFFICE AT: 353.1.706.0234 ASIA PACIFIC CONTACT OUR SYDNEY OFFICE AT: 61.2.9333.8601 **************************************************************** WE ASK THAT YOU INCLUDE THE FOLLOWING INFORMATION SO THAT WE MAY INVESTIGATE YOUR INQUIRY MORE EFFICIENTLY- -TRAVEL AGENCY NAME -CONTACT NAME AND PHONE NUMBER -IATA / ARC NUMBER -GUEST NAME *FIRST AND LAST NAME* -HOTEL NAME AND HOTEL ADDRESS -DATES OF STAY -RATE -COMMISSION DUE -CONFIRMATION NUMBER **************************************************************** On-Site Recreational Activities: Swimming On-Site Recreational Activities Text Whirlpool will be closed for renovations until 2/28/06. Off-Site Recreational Activities Text - Basketball: LA Fitness Sports, 12 & up, 15 USD per day, 5 miles west from hotel - Cosmic Bowling: 59th Avenue and Bell Road, West, cost varies , Mon-Sun 3pm to 12am - Metro Mall, 10 miles from hotel - Arizona Malls, 30 miles from hotel, outlet stores - Fitness One includes 24 hour access with elliptical, treadmill, riding bikes, free weights and a universal gym. PRIMARY CITY PHOENIX 16M N TRANS: GENERAL AREA CITY OTHER POINTS DVT 03M SW TRANS: AZA 42M NW TRANS: SCF 13M W TRANS: PHX 19M N TRANS: T R SCOTTSDALE 19M NW TRANS: GOODYEAR 25M NE TRANS: METRO CENTER 05M N TRANS: |HOD/LOCD Nbr of Rooms - 166 Nbr of Suites - 16 Nbr of Floors - 2 Nbr of Non-Smoking Rooms - 151 Nbr of Rooms for Physically-Challenged Guests - 4 All guest rooms feature complimentary High Speed Internet access , modem hookup, hairdryer, coffeemaker, and iron/board. One Bedroom Suites feature separate Living and Bedroom area, divided by French Doors. Refrigerators available in Suites only at USD 10.00 per night. -Short Stature Accessibility Kits: closet rod adaptor, security latch adaptor, reach grabber, push-pull tool, stepstool **************************************************************** D E P O S I T P O L I C Y **************************************************************** -BECAUSE THE DEPOSIT POLICY MAY VARY BY RATE PLEASE SEE THE INDIVIDUAL RATE DETAILS FOR POLICY. -DEPOSITS MUST BE RECEIVED BY THE DATE REQUIRED BY THE INDIVIDUAL HOTEL. THIS AMOUNT AND DUE DATE APPEARS ON THE RATE DETAILS FOR EVERY RATE. IF THE DEPOSIT IS NOT RECEIVED BY DATE REQUIRED THE RESERVATION WILL BE CANCELLED BY THE HOTEL DIRECTLY. ***THIS WILL ---NOT--- BE REFLECTED ON YOUR PNR*** **************************************************************** GUARANTEE POLICY **************************************************************** -BECAUSE THE GUARANTEE POLICY MAY VARY BY RATE PLEASE SEE THE INDIVIDUAL RATE DETAILS. -WE GUARANTEE THE RATE SENT BACK WITH THE CONFIRMATION NUMBER. WITH THE EXCEPTION OF RATE SPLITS. THE DIFFERENT RATE WILL BE SENT BACK IN THE TEXT AREA AT THE TIME OF THE SELL. **************************************************************** -IF YOU DO NOT HAVE A CONFIRMATION NUMBER IN YOUR SEGMENT - YOUR RESERVATION IS *NOT* CONFIRMED. **************************************************************** -IF YOU HAVE NOT RECEIVED A CONFIRMATION WITHIN 24 HOURS OF BOOKING PLEASE SEE HELP PAGE FOR ASSISTANCE. *REMEMBER* IT IS YOUR RESPONSIBILITY TO BE AWARE OF AN INDIVIDUAL RATES GUARANTEE/DEPOSIT/CANCEL POLICY PRIOR TO MAKING A RESERVATION. Midscale/Standard Hotel Additional Property Description Text Completed 3.2 Million Dollar Renovation. -Winner of 2007 Presidents Award. The Park Plaza Phoenix North is located off I-17 in north Phoenix near major Phoenix corporations and attractions. Hotel features outdoor swimming pool and whirlpool and meetings rooms. Spacious guest rooms feature complimentary high-speed internet access, cable TV, cordless telephones, coffeemakers, hairdryers, irons/ironing boards. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC VI DEPOSIT AX CA DC VI FORM OF PAYMENT AX CA DC VI
Cancellation Policy
*CANCELLATION POLICY* **************************************************************** CANCEL POLICY **************************************************************** -BECAUSE THE CANCEL POLICY MAY VARY BY RATE PLEASE SEE THE INDIVIDUAL RATE DETAILS FOR CANCELLATION POLICY. -THE HOTEL MAY ALLOW CANCELLATIONS EVEN IF THE CANCELLATION IS MADE WITHIN THE HOTELS CANCELLATION POLICY -HOWEVER RESERVATIONS CANCELLED WITHIN THE HOTELS CANCELLATION POLICY ARE SUBJECT TO ALL HOTEL CANCELLATION PENALTIES- -IF YOU HAVE NOT RECEIVED A CANCELLATION NUMBER WITHIN 24 HOURS OF CANCELLING - PLEASE CONTACT: THE DISTRIBUTION SERVICES DEPARTMENT AT: TOLL-FREE: 1-800-777-7800 DIRECT: 1-402-501-6100 VIA FAX: 1-402-498-8208 -REFUND FOR PREPAYMENT -OR- DEPOSIT IS SENT BACK AUTOMATICALLY WHEN THE RESERVATION IS CANCELLED PRIOR TO CANCELLATION POLICY FOR THE INDIVIDUAL RATE. -REFUNDS OF PREPAYMENT -OR- DEPOSIT -NOT- RECEIVED PLEASE CONTACT THE INDIVIDUAL HOTEL DIRECTLY TO INQUIRE ABOUT PAYMENT. REMEMBER: -IT IS YOUR RESPONSIBILITY TO BE AWARE OF AN INDIVIDUAL RATE CANCELLATION/REFUND POLICY PRIOR TO MAKING A RESERVATION. ****************************************************************
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